We work hard to prove ourselves worthy of the trust given to us. With sincerity, we are committed to standing firm to live out our beliefs.
HOW WE WORK
– Prices are subject to change without notice. Most current prices are always available online.
– Shipping quotes are valid for 15 days only. Special services such as liftgate, residential delivery, and delivery by appointment will incur an additional fee.
– Once confirmed orders cannot be canceled or changed in any way.
– In the event that the shipment is refused, the customer will be responsible for a 50% restocking fee on the entire order.
– Purchases cannot be returned or exchanged.
– If you found a manufacturer defect, we will send a new one for replacement.
– The tolerance for color variations is 5% (For products with special blend colors)
– With black and white is 0%
– With our products: dimensions may vary by 2-5mm,
– Weights of the product are estimated actual weights may vary by up to 10%.
The content of this website including (but not limited to) all the text, graphics, and code is the copyrighted property of Hoang Bao Minh Vietnam Co., Ltd, and as such must not be copied and distributed other than for the purpose of placing an order with us.
– Orders ship prepaid FOB Haiphong, Vietnam unless otherwise stated.
– We can support to find the most economical shipping options available for your specific order.
– Most items will ship palletized via common carrier.
– We thoroughly inspect all packages before shipping and great care is taken to ensure that all of our products are adequately packaged.
– Unfortunately, damages do occasionally occur during shipping. Before signing to accept your shipment, we encourage you to inspect all packages.
– Recount and examine the exterior for any visible damage.
– Open cartons in the presence of the driver.
– If notable damage is found, indicate the nature and extent of damage on the bill of lading or freight bill if signing to accept, or you may refuse to accept any damaged package noting that the box is being refused due to damage.
– Hoang Bao Minh Vietnam Co., Ltd must be notified of all damage claims or shortages within 5 days upon receipt of the merchandise.
– Keep all shipping boxes, packing material, and the damaged item(s) for the carrier to inspect before any reimbursement or credit will be given
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